Terms & Conditions

1. Introduction

Stelar Growing Technologies (“SGT,” “we,” “us,” or “our”) specializes in Horticultural Lighting and Controlled Environment Agriculture (CEA) systems, serving vertical farms, commercial greenhouses, cannabis cultivation facilities, and research institutions.

This Privacy Policy explains how we collect, use, store, and protect personal information in compliance with Canadian privacy laws.

2. Scope

1. Website & Communications
   This Policy applies to personal data collected through our website forms, email, and telephone conversations.
2. Personal Data Collected
   We may collect your name, email address, phone number, company name, job title, and any additional details you choose to share in your messages.

3. Information We Collect

1. Contact/Quote Forms
   
   • Fields: Name, Email address, Phone number, Company name, Job title, or other details you provide.
   • Purpose: To respond to inquiries, provide quotes, and discuss potential projects or partnerships.
2. Email Correspondence
   
   • Content: We may store the content of your message and our responses when you email info@stellargrowing.com 
   • Purpose: Record-keeping, follow-up communication, and customer support.
3. Cookies & Analytics
   
   • Cookies: Enable smooth website functionality and remember certain user preferences.
   • Analytics: Provide aggregated data regarding visitor behavior (e.g., page views, session duration) to improve our website performance and user experience.

4. How We Use Your Information

1. Responding to Inquiries
   We use your personal details to address questions, provide quotes, and discuss your specific requirements.
2. Enhancing Our Services
   We analyze aggregated site-usage data to improve our offerings and optimize user experience.
3. Legal Compliance
   We may disclose personal information if required to do so by law or to protect our legal rights.

5. Legal Basis for Processing

Under Canadian privacy legislation, we process personal data based on:

• Consent: By contacting us or using our online forms, you consent to our use of your personal data for communication and service provision.
• Legitimate Interests: We have a legitimate interest in responding to inquiries and maintaining professional relationships.

6. Data Storage & Security

1. Storage
   Personal information is stored on secure servers operated by reputable hosting providers.
2. Encryption
   We use HTTPS to ensure secure data transmission between your browser and our website.
3. Access Control
   Only authorized personnel can access personal data; we review security measures regularly.
4. Retention
   We retain personal data only as long as necessary for the purposes described or as required by law.

7. Third-Party Services

1. Hosting & Infrastructure
   Our service providers may collect technical information (e.g., IP addresses) to ensure stable and secure operations.
2. Analytics Providers
   We use analytics tools to understand site-usage patterns and improve our services.
3. No Data Sales
   We do not sell or rent personal data to third parties. Our service providers operate under strict contractual obligations to protect your information.

8. Your Rights

Under Canadian privacy law, individuals can exercise the following rights concerning their personal data:

1. Access: Request a copy of the personal information we hold about you.
2. Correction: Ask us to correct any inaccurate or out-of-date personal data.
3. Erasure: Request the deletion of personal information that is no longer necessary or for which there is no valid legal basis to retain it.

To exercise these rights, please contact us at privacy@stellargrowing.com. We will respond in accordance with our legal obligations.

9. International Data Transfers

Our operations are based in Saskatchewan, Canada, and our hosting or analytics providers may use servers located outside Canada. We ensure these providers maintain data protection safeguards compliant with Canadian standards.

10. Updates to This Policy

We may update this Privacy Policy to reflect changes in our data practices or legal obligations. Any updates will be indicated by a new “Effective Date,” and the revised Policy will be posted on our website.

11. Contact Us

• Privacy Inquiries: privacy@stellargrowing.com
• General Inquiries: info@stellargrowing.com

Effective Date: 03.03.2025